Norfolk Learning Platform

By ‘use’ we mean what we do with your information, and how we store and share it.

Further Details about Us and Your Rights

We provide the following details in our general privacy notice on our website:

·     Who we are (and contact details)

·     Your rights under the UK GDPR (including complaints)

·     This privacy notice should be read alongside our cookie policy

You can also ask us for a copy of these details.

How We Use Your Information

We will use your information to:

• ·      Registering users and administering access to training
• ·        Providing, monitoring and recording completion of courses and learning activities
• ·        Send you pre- and post-course information, including joining instructions and venue details
• ·        Inform trainers or administrators of any reasonable adjustments or training requirements
• ·        NCC employed trainers or administrators to have access to attendee data for reporting purposes
• ·        Add you to the course register
• ·        Contact you in urgent situations, for example if a course is cancelled at short notice
• ·        Administer charges for our services, where applicable 
• ·        Analyse feedback and evaluations to monitor the quality of training, review attendance, and plan future events
• ·        Report on course attendance

We also use your information to review the quality of our services and improve how we work.

We also use your information in other ways compatible with the above. 

What Information We Collect And Use About You

We will collect and use:

·     Full Name

·     Email Address

·     Employer/Organisation  

·     Job Title

We also collect and use “special category” information about:

·     [Dietary and Accessibility requirements (for in person courses/training) 

By law we can only collect ‘special category’ information when it is relevant and for the purposes described above.

The UK GDPR makes sure we keep your special category and criminal conviction information safe and secure. More details are on our website in the document named ‘Special category data and criminal offences data policy’. This explains how we follow these legal duties.

Where We Get Your Information From

We receive most of this information from you, but we also receive it from:

• ·        Your line manager
• ·        CPD Lead (acting on your behalf)

Who We Share Your Information With

We share your information with:

• ·        course tutors (via attendance lists)
• ·        system administrators
• ·        Skillset, who provide the website hosting the learning management platform

All information is shared on a need-to-know basis. We do not share more than we need to.

We do not process your information outside of the UK or the EU.

Our Lawful Basis for Using Your Information

We have legal reasons under the UK GDPR to use your information because it is necessary:

·     [If Statutory Function] For the performance of a task carried out in the public interest and the task or function has a clear basis in law
These statutory powers and duties are:

·        [List Statute which applies. If this is not clear explain briefly how it applies and which service users it effects).

·     [If Other Lawful Basis - Freehand] 

·     [If Contract – explain consequences of not providing the information].

·     [If Legitimate Interests – Include Legitimate Interest explanation à LIA MUST BE COMPLETED]

·     [If Consent – If you have provided consent for [Function] you can withdraw this at any time by [Method]].[HC7] 

We have legal reasons to use (including share) your special category information because it is necessary:

·        Equalities Act 2010 (reasonable adjustments)

You are not required to provide your personal information. However, if you choose not to provide this information, we may be unable to verify your identity or enrol you onto the portal to access training and courses.[HC8] [TA9] 

How Long We Keep Your Information 

When the information is no longer needed for the above reasons, it will be securely deleted in line with our retention policies

For users who sign up for an account, their account will be maintained for as long as they remain an active user of the system.

We will attempt to contact users who have not logged into the system for more than one year to confirm whether they wish to retain their account. If no confirmation is received, the user’s account and associated personal data will be securely deleted.

Where your information is used for research or reporting purposes, it will be anonymised or pseudonymised. Any notes (whether handwritten or electronic) created during research activities will be securely destroyed once no longer required. Anonymised or pseudonymised information may continue to be used in aggregated form within published research reports or papers.

How We Keep Your Information

Your information is securely stored within our Learning Management System, which is accessed via the website www.skills.norfolk.gov.uk.

Access to your information is restricted to authorised administrators, who may view and update your details where necessary. Any amendments to your information will only be made at your request, or at the request of your organisation.

For further information about how SkillSet processes your personal data, please refer to their privacy notice.

Automated Decision Making

We do not make automated decisions (including profiling) about you.

Links to Other Websites

Where this notice applies to information collected or processed via a website, please note that it only applies to Norfolk County Council’s website and will cease to apply once you leave our pages.

If you follow links to other organisations’ websites, including those provided by us, we recommend that you take the time to read their privacy notices, as we are not responsible for how your information is handled on those sites.

Changes To This Notice

We update this privacy notice from time to time, so please review it often. The date below is updated every time this privacy notice is updated.

This privacy notice was updated June 2026